Support
PrintLedger FAQ
Where is my data stored?
Only on your device. We don't have an account system or servers holding your print data.
How do I move to a new phone?
Data stays on your device, so it doesn't move by itself. On the old phone go to Settings → Back up my data (Pro) and save the file somewhere you can reach, like Google Drive or email. On the new phone install PrintLedger, then Settings → Restore from a backup. Photos aren't included in backups.
How is the cost worked out?
Filament cost = grams used × (spool price ÷ spool size). Electricity = printer watts ÷ 1000 × print hours × your price per kWh. Extras are added on top. The suggested price is the total cost plus your markup percentage.
CareTrail FAQ
Is CareTrail approved by the NDIS?
No. CareTrail is a note-writing tool for support workers and isn't affiliated with the NDIA or the NDIS Quality and Safeguards Commission. Your provider decides how notes must be written and where they're kept, so always follow their policy.
Where are participant details and notes stored?
Only on your phone. Nothing is sent to us or to a cloud service. Use first names or initials, lock your phone with a PIN or fingerprint, and delete notes once they're in your provider's system if that's their rule.
How do I get a note into my provider's system?
Open the note and tap Copy, then paste it into your provider's app or portal. You can also share it as a PDF, or export several notes as PDF or CSV (Pro).
Why can I only write 3 notes a week?
The free version includes 3 notes a week with the In-home and Free text templates. Pro gives unlimited notes, every template and voice notes.
Voice notes don't work.
Voice notes are part of Pro and use your phone's own speech service to turn speech into text, which may need an internet connection. Check that CareTrail is allowed to use the microphone in your phone's settings.
How do I move to a new phone?
Settings → Back up my data (Pro) on the old phone, then Settings → Restore from a backup on the new one.
CareCreds FAQ
I'm not getting expiry reminders.
Check that notifications are turned on for CareCreds in your phone's settings, and that the credential has an expiry date. Some phones stop reminders for apps that are "optimised" for battery: set CareCreds to "Unrestricted" in Settings → Apps → CareCreds → Battery.
Is the suggested expiry date always right?
No, it's a typical validity only. Rules differ between states and employers, so check the date on your card or certificate and change it if needed.
Are my card photos safe?
They're stored only on your phone and never sent to us. They leave your phone only when you make a share pack and choose where to send it.
What is the share pack?
A PDF of the credentials you pick, with their numbers, dates and photos, ready to email to a new provider or for an audit. It's part of CareCreds Pro.
How do I move to a new phone?
Settings → Back up my data (Pro) on the old phone, then Settings → Restore from a backup on the new one. Photos aren't in backups, so take them again on the new phone.
Carry Over FAQ
Does the next worker need the app?
No. Share the handover as text into the house group chat, an email or the communication book, and anyone can read it. If they use Carry Over too, they keep their own copy of the jobs list on their phone.
Why are old jobs still showing?
Jobs stay open until someone ticks them off, so nothing is forgotten between shifts. Tick a job in the handover or on the Jobs tab when it's done. Delete it only if it was added by mistake.
Can I record medication or incidents here?
Use the priority section to flag them for the next shift, but always record them in your provider's medication chart and incident system as well.
ProofShot FAQ
The location is wrong or missing.
Turn on Location for ProofShot in your phone's settings and allow it "while using the app". Indoors or underground the fix can be rough or slow; the accuracy is shown next to the coordinates in reports.
Why does a report say "added from photo library"?
ProofShot can only vouch for the time and place of photos taken in the app. Photos picked from your gallery are still included, but marked so the report stays trustworthy.
Will a ProofShot report stand up in a dispute?
It's a clear, dated record that helps, but we can't promise how a client, insurer, tribunal or court will treat it. Keep your contracts, variations and invoices too.
Report PDFs are big.
Photos are shrunk for reports, but a job with hundreds of photos still makes a large file. Untick stages you don't need, or make one report per stage.
ReportReady FAQ
Are the built-in checklists official forms?
No. They're general guides to get you started. If your state, client or industry requires a particular form or standard, copy a checklist (Pro) and change it to match, and check it meets those rules.
I lost signal halfway through an inspection.
ReportReady works offline and saves as you go. Open the inspection again to keep going.
Can I change a finished inspection?
Yes. Open it and tap Reopen for changes, then finish it again to make a new report.
Nightside FAQ
The plan says to sleep at a strange time.
Check your travel time, getting-ready time and sleep need in Settings, since the plan is built from them. A finish time earlier than the start means the shift ends the next day.
Is this medical advice?
No. Nightside gives general sleep planning tips. If you're often exhausted or struggling to sleep, talk to your GP.
Reminders aren't coming through.
Reminders are part of Pro. Check notifications are allowed for Nightside, and set its battery use to "Unrestricted" on Android.
ShutterPlan FAQ
How accurate are the light times?
They're worked out from the sun's position and are usually within a minute or two. Hills, buildings and cloud change the real light, so scout the spot and check the weather.
What do golden and blue hour mean here?
Golden hour is when the sun is low (about 6° above to 4° below the horizon). Blue hour is just after sunset and before sunrise (4° to 6° below).
Ute Office FAQ
When does it say "Tax invoice"?
When the invoice includes GST and your ABN is filled in under Settings. Check with your accountant or the ATO if you're unsure whether you need to be registered for GST.
Can I change invoice numbers?
Numbers go up by one automatically so they never repeat. If you're moving from another system, tell us and we'll help you start from the right number.
Do I need to keep my invoices?
Keep copies of what you send for your tax records. Share the PDFs to your email or cloud storage, and use backup (Pro).
All apps
How do I restore a Pro purchase or subscription?
Purchases are tied to your Google Play (or Apple) account. Install the app while signed in to the same account and tap Restore purchases on the Pro screen.
How do I cancel a subscription?
On Android: Google Play app → profile picture → Payments & subscriptions → Subscriptions. On iPhone/iPad: Settings → your name → Subscriptions. Uninstalling the app doesn't cancel it.
How do I delete my data?
Open the app → Settings → Delete all data, or uninstall the app. Because we don't hold your data, there's nothing for us to delete on our side.